COVID-19 Response

Aloha from all of us at Hilo Grow Shop!
4/9/2020 UPDATE: WE HAVE CHANGED OUR HOURS! 

Open Weekdays 9:00 AM to 6:00 PM
Open Saturdays 10:00 AM to 4:00 PM
CLOSED SUNDAYS (Temporarily) 

Governor Ige has implemented a Fifth Supplementary Proclamation that Addresses Face Coverings & Outdoor Activity:

• Maintain six-foot distancing whether outside, waiting in lines or indoors with many people
• Businesses determine maximum number of customers allowed at one time in their establishment, our current maximum is 1 person at a time. 
• Frequent use of hand sanitizers and disinfectants
• All customers and employees who have customer contact must wear a cloth face mask
• High risk populations urged to stay home
• Encouraging online, remote access, store pick-up and home delivery options
• Posting of social distancing signs

Violations of this provision and any others of this and prior Supplementary Proclamations is a misdemeanor, upon conviction, punishable by fines as much as $5000 or a year in jail, or both.

Addtional information:

We will be limiting the number of customers in the shop to 1 at a time. Please notice the chalk on the concrete keeping customers 6 ft apart in the line to enter the shop. As 1 customer leaves another may enter, our associate will be there to assist with this. Do not "shop" the store as normal, please let our associates know which products you would like and they will be retrieved for you. Please help us abide by the "social distancing" guidelines put forth by the state. If you are high risk please give us a call ahead of time, we can provide special assistance when needed. Our shop is a place to talk story, learn gardening and form community. However during this time, with reluctance we ask that you make your visits as quick as possible allowing other customers to get their shopping done in a timely and safe manner. Please help us keep our kupuna and keiki safe during this time. 

We've ramped up our "Curb Side Service" and highly encouraging phone and online orders to reduce wait times and exposure. 

CURB SIDE INSTRUCTIONS:

  • Place your order at hilogrowshop.com and select in-store pick up at checkout. When you arrive at the shop please stay in your car and call 808-339-3232 and your order will be brought to you. 
  • Additionally you can place orders over the phone at 808-339-3232. Stay in your car and call us when you arrive and your order will be brought to you.
We apologize for the inconvenience this is causing everyone. If there's anything additional we can do to make getting your supplies easier please call ahead at 808-339-3232. We appreciate your continued support through these trying times. We are grateful to be your local garden supplier. 

Sincerely,

Tyler Crook & The HGS Team 

covid19coronavirus